Terms & Policies
All sales and purchases are final. No returns, exchanges or refunds are provided. If you have any questions regarding your order, please ask before you finalize your purchase. We are always available to answer any and all questions.
Once a gown or dress is special ordered from our designers, we are not able to cancel the order. Special order gowns are made specially for you, the bride, in the size, color and style that you order.
sizing and alterations
Special order gowns and dresses are ordered from designer size charts. These size charts vary from designer to designer. We take your measurements and order the size closest to those measurements. Once you approve and confirm your size selection, your dress is ordered and put into production. DRESSES ARE NOT CUSTOM MADE TO YOUR SPECIFIC MEASUREMENTS. Almost all gowns and dresses will need some alterations to achieve a perfect fit. We offer custom alterations to all our brides, bridesmaids and customers here at our Carmel boutique. If you are not able to take advantage of our in-store alterations, any alterations charges incurred by outside providers are at your own expense. We do not offer any discounts or allowances for outside alterations.
timing and delivery
The ideal time is to order your gown 9-12 months in advance of your wedding date. Most of our designers have a delivery time of 5-6 months. We then suggest 2-3 months for alterations. Shorter time frames can be accommodated, but rush charges may apply. We also have a very large selection of in stock gowns available for purchase. These gowns are all brand new and are not "samples". This is a perfect option for short engagements, elopements and our out of state brides shopping in our boutique.
shop epiphany online
Coming soon! We are in the process of building our online boutique. Stay tuned for more information!
questions and bridal support
We are available for PHONE SUPPORT from 11am-5pm pacific time, 7 days a week. Our number is 831-626-7700. EMAIL is open 24 hrs at firstname.lastname@example.org or our CONTACT FORM. Please allow up to 24 hrs for a response (but it's usually much faster than that!). Drop us a note with any questions. Our goal is to make your wedding experience the most enjoyable and memorable possible. We know that you'll always remember what you wore. You'll always remember how you felt.